PCOM Library FAQ

Find what you need in our searchable FAQ.


How do I print?

689 views   |   82   Last updated on Feb 19, 2015    Computers and Printing

PaperCut Printing Instructions

Printing on campus is now done through the PaperCut system. Your previous print balance was imported from the Equitrac system. Print Jobs go to a holding Queue and can be released from any printer except Outside Zedick and Cafeteria Exit, by holding your PCOM ID card up to the card reader until it beeps. Printers on campus read your card and use your ID number to locate your job and print it to the printer that just read your card. Jobs sent to Outside Zedick and Cafeteria Exit print as soon as you click on print.

Use the Web portal on campus or remotely to add print credit (buy additional pages), check your print history and see jobs waiting to print. You can also send jobs from home and print them when you get here, as long as you release them within 72 hours.

Click here to open the PaperCut Web Portal

PaperCut Wireless Printing

Nothing needs to be installed on your laptop. PaperCut wireless printing is through a Web browser and is the same for Windows or MAC operating systems.

Click here to open the PaperCut Web Portal

From here you can also add print credit (buy additional pages), check your print history and see what jobs are waiting to print. You can also send jobs from home and print them when you get here, as long as you release them within 72 hours.

Philadelphia Campus

Wireless printing is available to 4 printers in the library, 4 in Evans Hall student lab, 2 in the Rowland Hall student lab as well as 1 at the entrance to Zedick Auditorium and outside the cafeteria exit.

Georgia Campus

Wireless printing is available to two printers in the student lab and One Classroom printer.

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Can I access library resources from my home/rotation site?

383 views   |   81   Last updated on Jan 25, 2015    Access

All PCOM faculty, staff and students have both on-campus and remote access to the e-resources in the Digital Library. Users must login using the PCOM Network ID and password.

By accessing e-resources, users agree to the conditions of the PCOM Library User Agreement.

A few resources require personal accounts. See My Accounts for information on My Library Account, RefWorks, MedU, etc.

Access Problems
Users who experience difficulties with expired or forgotten passwords should contact the MIS Department at HelpDesk@pcom.edu.

Users who experience difficulties finding and using e-resources should contact the library directly. Library contact information can be found here.

Volunteer Faculty may request access to the Digital Library when they submit a signed Volunteer Faculty Library User Agreement.

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Who has access to the library?

383 views   |   91   Last updated on Jan 25, 2015    Access

Library study space is reserved for the exclusive use of PCOM students, faculty, staff and alumni. Please be prepared to show your PCOM ID to a Library staff member upon request.

Non-PCOM researchers who have legitimate need to access print and special collections should contact Library Administration (library@pcom.edu) to request access prior to visiting the campus.

Guests
Guests of PCOM students, faculty, and staff must be accompanied by a host with valid PCOM ID. All guests must register at the Security Desk. The PCOM host must remain with guests at all times and is responsible for guests’ behavior. Guest access is for touring the Library, not for use of study space or computers.

Security
Library Staff reserve the right to check purses, backpacks, schoolbags, etc. when the security alarm sounds. Videos and books from other libraries or stores sometimes are not desensitized and may trigger the alarm.

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How can I contact someone in the Library?

341 views   |   77   Last updated on Feb 19, 2015    Hours and Contact

In-Person
Visit the circulation desk at either of our campus locations.
 
Phone
Philadelphia Circulation Desk: 215-871-6470
Georgia Circulation Desk: 678-225-7543
Text Message: 215-987-3999
See the Staff Directory for individual numbers. See the Library Liaisons page to find the librarians assigned to your program.
 

Forms
Submit a request using one of the following forms (we do our best to respond within 24 hours):

Email
Philadelphia Library: library@pcom.edu
Georgia Library: galibrary@pcom.edu
 
 
Live Chat
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What is a hold? How do I place a request?

302 views   |   80   Last updated on Jan 25, 2015    Circulation

What is a hold?

A hold is a request by a library patron to use a book that is checked out. In effect, it is a waitlist -- when the book is returned, the next person in line is able to check it out. In addition to contacting the library to place a hold, you can also place your own hold requests through the library catalog; you do not have to be on campus to place a hold request.

How do I place a hold request?

Search the catalog for the book you want.  If its status is "Charged" and the due date is within the timeframe you are willing to wait, continue by clicking on the Make a Request link on the right hand sidebar.

You will be taken to a screen where you can log in using your PCOM Library ID # and your last name.

You can find your PCOM Library ID # on the back of your PCOM ID card.  Your Library ID # consists of four zeroes + the final five digits on the back of your PCOM ID (see below).

new id card

For PCOM IDs issued prior to Summer 2014, your Library ID # consists of four zeroes + the first five digits on the back of your PCOM ID (see below).

library-id-number

After logging in, choose Hold.

In the first dropdown menu on the following screen, choose the item you wish to place a hold request for. Only items eligible for hold requests will appear. When choosing, make sure that the item you select is on the same campus you attend.

In the second dropdown menu, select your pick up location: "Circ desk" (PA) or "Circ desk-GA" (GA). If there is a date after which you will not need the item held, enter it in the "Not Needed After" field. Leaving the default date will result in your request being automatically cancelled one month after the date it was placed. Finally, enter your LIB# again and click Submit.

You will receive an email when your requested book is ready to be picked up. Books are available for 5 days from the date of your request; holds not claimed in that time period are automatically cancelled.

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How do I find my Library ID number?

286 views   |   1   Last updated on Jul 21, 2015   

You can find your PCOM Library ID # on the back of your PCOM ID card.  Your Library ID # consists of four zeroes + the final five digits on the back of your PCOM ID (see below).

new id card

For PCOM IDs issued prior to Summer 2014, your Library ID # consists of four zeroes + the first five digits on the back of your PCOM ID (see below).

library-id-number

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I am a PCOM alum. What can the library do for me?

274 views   |   71   Last updated on Jan 31, 2015    Access


How much are the fines for overdue items?

265 views   |   77   Last updated on Jan 25, 2015    Circulation

Suspension of Privileges
Borrowing privileges are suspended when fines total $10 or more.
All fines and fees must be paid before leaving PCOM educational programs or employment.

Fines accrue at the following rates:

  • Books: $0.25 per day
  • AVs: $1.00 per day
  • Reserves: $1.00 per hour

Paying Fines
Use your PCOM Smart ID card or pay by check made out to PCOM Library.

Lost or Damaged Books or AVs
You are responsible for the replacement of lost or damaged books and AVs. Items must be returned in good condition without evidence of defacement, mutilation, or water damage. You will be billed for the cost of lost or damaged item plus a processing fee of $25. A default price of $150 per item appears on the overdue notice. The true cost will be reflected on the Lost Item Bill.

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What is a call slip? How do I place a request?

255 views   |   76   Last updated on Jan 25, 2015    Circulation

What is a call slip?

A call slip is a request by a library patron for a book to be held for a certain amount of time until it can be picked up. If you see a title in the library catalog that you would like to check out and it has a status of "Not Charged" or "Available", you may request that circulation staff pull the book from the shelf and reserve it for you to pick up. Call slip requests are a self-service option available through the library catalog; you do not have to be on campus to place a call slip request.

How do I place a call slip request?

Search the catalog for a book you want. Make sure the item status is "Not Charged".

On the right hand side bar click Make a Request.

You will be taken to a screen where you can log in using your PCOM Library ID # and your last name.

You can find your PCOM Library ID # on the back of your PCOM ID card.  Your Library ID # consists of four zeroes + the final five digits on the back of your PCOM ID (see below).

new id card

For PCOM IDs issued prior to Summer 2014, your Library ID # consists of four zeroes + the first five digits on the back of your PCOM ID (see below).

library-id-number

After logging in, choose Callslip.

In the dropdown menu on the following screen, choose the item you wish to place a call slip request for. Items in the Reference and Reserve collections are NOT eligible for call slip requests. When choosing, make sure that the item you select is on the same campus you attend.

Next, fill in your LIB# again and click "Submit" or "Cancel." After the request is reviewed by staff, you will receive an email letting you know that your request was either filled or unfilled, and the reason.

Books are available for 2 days from the date of your request, after which the items will be released back into circulation.

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What mobile apps/websites do I have access to?

253 views   |   83   Last updated on Jul 08, 2016    Digital Library and Mobile Resources

See out our mobile library guide for more information.
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How long can I check out items for?

246 views   |   75   Last updated on Jan 31, 2015    Circulation


Borrowing Periods
Books
Physician Assistant 6 weeks
All Other Students 4 weeks
Interns & Residents 4 weeks
Faculty 8 weeks
Staff 3 weeks
Alumni 2 weeks
Audiovisual
CDs, DVDs, VHS 1-7 days
Reserve
Books* 3 hours
Audiovisual (CDs, DVDs, VHS) 4 hours

*Reserve books charged out after 9:30 pm must be returned by 8 am the following morning.
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Can I request a book from another library?

238 views   |   71   Last updated on Feb 29, 2016    Circulation

Books not owned by the library can be requested using ILLiad. See our Requesting Books page for instructions. Always search the Library Catalog for PCOM holdings before requesting a book through ILLiad. Please note that textbooks are not available for interlibrary loan.

PA users have a self-service option in E-ZBorrow. Login to the PA Academic Library Consortium catalogs with your PCOM Library ID #.

You can find your PCOM Library ID # on the back of your PCOM ID card.  Your Library ID # consists of four zeroes + the final five digits on the back of your PCOM ID (see below).

new id card

For PCOM IDs issued prior to Summer 2014, your Library ID # consists of four zeroes + the first five digits on the back of your PCOM ID (see below).

library-id-number

If you have any trouble logging on, call the Circ Desk at 215-871-6470 and a staff member will verify that your LIB# is correct in the system.

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How do I get a workstudy job in the library?

227 views   |   76   Last updated on Jan 25, 2015    Everything Else

The PCOM Library hires several students on both campuses each year for assistant positions. Before applying, you must be eligible for a workstudy financial aid award. Positions are not guaranteed from term to term, and are based on the library's staffing needs and financial aid funds available. For more information on workstudy library positions, you may contact:

PA: Julia Lewis - 215-871-6466

GA: Erica Rosalle - 678-225-7542

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Who do I ask for help with the computers and printers in the library?

227 views   |   87   Last updated on Jan 25, 2015    Computers and Printing

For questions regarding the computer labs, wireless internet, and printers (beyond toner or paper outages) or print balance inquiries/refill requests/refunds, you may contact:

PA: PCOM Helpdesk - 215-871-6110

GA: GA Helpdesk - 678-225-7522

PCOM Helpdesk (both campuses): 215-871-6110

You can also add print credit (buy additional pages), check your print history and see what jobs are waiting to print using the Paper Cut Web Portal.

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How do I check my print balance?

224 views   |   86   Last updated on Jan 31, 2015    Computers and Printing

You can check your print balance using the Paper Cut Web Portal.  Detailed instructions for checking and adding to your balance are available here.

You can also add print credit (buy additional pages), check your print history and see what jobs are waiting to print using the Paper Cut Web Portal.

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How can I find my textbooks online?

218 views   |   81   Last updated on Jan 25, 2015    Digital Library and Mobile Resources

You can use the form below to search the library catalog for textbooks available online:


   


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Can I donate my textbook to the library?

212 views   |   80   Last updated on Sep 05, 2015    Everything Else

The PCOM Library thanks you for thinking of us as you consider donating your books or other items. Please direct inquiries regarding donations to:

PA: Stephanie Ferretti, Associate Director - (215) 871-6475

GA: Skye Bickett, Reference and Education Librarian - (678) 225-7541

Donations are assessed on a case-by-case basis; no journals/serials, please. Due to institutional policy, we cannot assign a value to donated items for tax purposes.

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Can I search for theses/dissertations written by other people?

206 views   |   75   Last updated on Jan 25, 2015    Theses and Dissertations

Searching for Theses & Dissertations

Search for PCOM dissertations and theses in the Library Catalog. The Library will lend available paper copies. Digital copies of many PCOM theses and dissertations are available in the DigitalCommons@PCOM.

Search for works created at other academic institutions in the Dissertations & Theses (D&T) database. There are links to the database from both the Databases and Psychology web pages. Users may purchase PDFs of documents retrieved directly from D&T. Twenty-four pages of every document are available online to assist users in selectively identifying works of interest.

The Library will process interlibrary loan requests for theses and dissertations, however many institutions will not lend them.

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